Refunds
Full refund before activation; proportional refund of the unused part after activation.
| Case | Refund |
|---|---|
| Order not yet activated | Full refund |
| Activated plan | In proportion to the unused period |
| Data pack | In proportion to the unused traffic |
| Free time, time credits | Not refundable |
Request a refund on the order page in your dashboard and give a reason. After review, the refund goes back through the original payment method; the service continues as normal until it is confirmed. The terms of service are authoritative.