A site won't open
Use the message you see to work out the cause.
| Symptom | Likely cause | What to do |
|---|---|---|
| The client shows "Paused: exit unavailable" | The exit this resource requires is temporarily down | Wait for it to recover (traffic resumes automatically); contact support if it lasts |
| The browser shows a certificate error | A company network or security software inspects HTTPS | Ask your IT team, or test on another network |
| The target service says it can't be reached | The resource is not going through the AI Compliant Exit route | Check the resource is on the list and the client is connected; contact support |
| Repeated human-verification prompts | Related domains use different exits | Use bot-check affinity |
| The site is not on the list | — | Request it |
| Status says "Restricted by local regulations" | The resource is outside the service scope for your location | It cannot be accelerated |